Here we look at the real-world operational benefits of using AIOps to connect ITSM and ITOM, and how you can get started.
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This articles looks at the number of different ways that machine learning and analytics can transform ITSM systems. Read more here.
Remember: just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t necessarily make them a good ITSM consultant.