ITSM Articles

What ITSM Pros Need to Know About Spectre and Meltdown

Posted by Daniel Card
on January 25, 2018

Two major 20-year-old security vulnerabilities in CPU architectures were announced in the form of Spectre and Meltdown. Find out what you should do if your affected here.

Another 10 Tips for Better ITSM Software Selection

Posted by Stephen Mann
on January 23, 2018

10 tips for ITSM software selection focused around “configuration, customization, and integrations” and “vendor relationship and (lack of) communication” needs.

What ITIL Can Learn from its Star Wars “Connection”

Posted by Stephen Mann
on December 19, 2017

In this article we take a look at how the next update to ITIL can learn from the reinvention of the Stars Wars movie franchise.

What’s BSM? Did ITIL 2011 Get it Wrong with its Definition of BSM?

Posted by Matthew Burrows
on December 12, 2017

ITIL, offers a great – and handy – list of definitions of common (and some not-so-common) ITSM terms. But how accurate is its definition of BSM?

ITSM in 2018: So Much to Do, So Little Time

Posted by Stephen Mann
on December 6, 2017

Agile IT Budgeting – Iteratively Creating Customer Value

Posted by Daniel Breston
on November 30, 2017

Is your current budgeting and funding model not meeting your organization needs? Why continue with a broken model? Learn about Agile IT budgeting here.

Still Arguing Over Incidents and Problems? Really?

Posted by Matthew Burrows
on November 21, 2017

A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.

The State of Today’s ITSM

Posted by Roy Atkinson
on November 16, 2017

How many people are actually using ITIL? DevOps? And are they able to measure their success? Here Roy Atkinson dives into the State of Today’s ITSM.

The Value of the Cynefin Framework to ITSM

Posted by Akshay Anand
on November 14, 2017

There’s surprisingly limited knowledge and adoption of the Cynefin framework within the ITSM community… which means now is the time to address it.

Filling the Gap in Maturity Models

Posted by Michiel Croon
on November 9, 2017

For a maturity model to properly support customer demand and supplier perception it needs two dimensions. Here Michael Croon explains why.

Why Only Outsource Things That Are Working Well?

Posted by Matthew Burrows
on October 31, 2017

Why should we only outsource things that are stable and working well? What about the stuff that we’re doing badly?  Shouldn’t we consider outsourcing that too?

6 Pressing Reasons Your CIO Needs to Be on the Board

Posted by Dan McCarthy
on October 26, 2017

This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.

SIAM Success – 10 Key Steps for SIAM Success

Posted by Moran Lev
on October 24, 2017

This article looks at what SIAM involves in reality, starting with the required approach – and then offers ten key steps for SIAM success.

Will Knowledge Management Make IT Professionals Redundant?

Posted by Kevin Baker
on October 19, 2017

Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.

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