ITSM Articles

What’s BSM? Did ITIL 2011 Get it Wrong with its Definition of BSM?

Posted by Matthew Burrows
on December 12, 2017

ITIL, offers a great – and handy – list of definitions of common (and some not-so-common) ITSM terms. But how accurate is its definition of BSM?

ITSM in 2018: So Much to Do, So Little Time

Posted by Stephen Mann
on December 6, 2017

Agile IT Budgeting – Iteratively Creating Customer Value

Posted by Daniel Breston
on November 30, 2017

Is your current budgeting and funding model not meeting your organization needs? Why continue with a broken model? Learn about Agile IT budgeting here.

Still Arguing Over Incidents and Problems? Really?

Posted by Matthew Burrows
on November 21, 2017

A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.

The State of Today’s ITSM

Posted by Roy Atkinson
on November 16, 2017

How many people are actually using ITIL? DevOps? And are they able to measure their success? Here Roy Atkinson dives into the State of Today’s ITSM.

The Value of Cynefin to IT Service Management

Posted by Akshay Anand
on November 14, 2017

There’s surprisingly limited knowledge and adoption of the Cynefin framework within the ITSM community… which means now is the time to address it.

Filling the Gap in Maturity Models

Posted by Michiel Croon
on November 9, 2017

For a maturity model to properly support customer demand and supplier perception it needs two dimensions. Here Michael Croon explains why.

Why Only Outsource Things That Are Working Well?

Posted by Matthew Burrows
on October 31, 2017

Why should we only outsource things that are stable and working well? What about the stuff that we’re doing badly?  Shouldn’t we consider outsourcing that too?

6 Pressing Reasons Your CIO Needs to Be on the Board

Posted by Dan McCarthy
on October 26, 2017

This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.

SIAM Success – 10 Key Steps for SIAM Success

Posted by Moran Lev
on October 24, 2017

This article looks at what SIAM involves in reality, starting with the required approach – and then offers ten key steps for SIAM success.

Will Knowledge Management Make IT Professionals Redundant?

Posted by Kevin Baker
on October 19, 2017

Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.

The Key Whys and Whats of SIAM

Posted by Moran Lev
on October 12, 2017

As more organizations start to understand their need for SIAM, we explain what SIAM is, why it’s needed, and what benefits it offers your organization.

ITIL Certificate? Yeah, Cause That’ll Solve Everything

Posted by Paul Wilkinson
on October 10, 2017

“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.

It’s “Tough at the Top” for New CIOs – So Try SFIA

Posted by Matthew Burrows
on October 5, 2017

How can the Skills Framework for the Information Age help you as CIO to understand what knowledge, skills, and experience you have in your team?

Why ITIL Might Not Be the Answer to Today’s ITSM Challenges

Posted by Nancy Louisnord
on September 28, 2017

Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?

Quick Content Limited
20 Nightingales, Market Deeping,
Peterborough. PE6 8RU,
United Kingdom.