ITSM Articles

DevOps Benefits

Why isn’t DevOps Delivering the Anticipated Benefits?

“What should we in ITSM be doing in relation to DevOps?” Stephen Mann gives his advice on how to see the value of DevOps. Take a look here.
Big bus

Taking the “Me” Out of Customer Service

When you’re giving, or receiving, good customer service do you stop to consider these four points? They could help improve your experience.
The Consumerization of IT

The Consumerization of IT – A Decade of Distraction

With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT?
Technology Business Management

Reaping the Benefits of Technology Business Management

Stephen Mann looks at the results of a Technology Business Management (TBM) Council and KPMG survey and shares its insights.
Is Better IT Insight Finally In Sight?

Is Better IT Insight Finally In Sight? And I’m Not Talking Big Data

Forgetting Big Data, just how good is your average corporate IT organisation at analysing its IT performance data?
No CIO Ever Got Promoted For

No CIO Ever Got Promoted For… Control and an Obsession With Process Optimisation Don’t Cut It

CIOs need to do so much more than managing the IT infrastructure, and business applications, if they want the oft-discussed “seat on the board”. Read more here.
ITSM Vendors

ITSM Vendors: Not Just for Christmas Anymore

People don’t benefit from ITSM tool vendors as much as they could. Here Stephen Mann asks ITSM Vendors to share their best ITSM tips and advice.

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