ITSM Articles

Reaping the Benefits of Technology Business Management

Posted by Stephen Mann
on February 11, 2016

Stephen Mann looks at the results of a Technology Business Management (TBM) Council and KPMG survey and shares its insights.

Is Better IT Insight Finally In Sight? And I’m Not Talking Big Data

Posted by Stephen Mann
on February 4, 2016

Forgetting Big Data, just how good is your average corporate IT organisation at analysing its IT performance data?

No CIO Ever Got Promoted For… Control and an Obsession With Process Optimisation

Posted by Stephen Mann
on January 21, 2016

CIOs need to do so much more than managing the IT infrastructure, and business applications, if they want the oft-discussed “seat on the board”. Read more here.

ITSM Vendors: Not Just for Christmas Anymore

Posted by Stephen Mann
on November 19, 2015

People don’t benefit from ITSM tool vendors as much as they could. Here Stephen Mann asks ITSM Vendors to share their best ITSM tips and advice.

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