Instead of IT being a business support function, IT is needed as an innovation engine within the company – this means that CIOs must find ways to promote and institutionalize innovation. Design thinking can be one of the ways to do that.
Remember: just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t necessarily make them a good ITSM consultant.
10 tips for ITSM tool selection focused around “configuration, customization, and integrations” and “vendor relationship and (lack of) communication” needs.
This article shares ten tips – those related to ITSM process enablement and usability – to help with your ITSM tool selection process. With a link to a further 25 tips.
We need your help with ITSM topics for 2018… How can we better help you navigate your current ITSM challenges? Please provide your input as to what topics we should cover throughout the year.
So, what are the 18 most important ITSM tips for 2018? If I really knew the answer to this, then I’d probably be drinking cocktails on a beach somewhere right
What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive What is ITSM overview.
It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT service management (ITSM) predictions for the
How many people are actually using ITIL? DevOps? And are they able to measure their success? Here Roy Atkinson dives into the State of Today’s ITSM.
For a maturity model to properly support customer demand and supplier perception it needs two dimensions. Here Michael Croon explains why.
ITSM17 promises to pack more punch than a hard-thrown Christmas snowball, with a strong focus on collaboration, relationship building, and peer support. Discover more here.
How can we measure whether we’re delivering the value we promised to our customers and in the simplest possible way? Find out here.