Help with ITSM in 2018
Sophie Danby 9th January 2018
We need your help with ITSM topics for 2018… How can we better help you navigate your current ITSM challenges? Please provide your input as to what topics we should cover throughout the year.
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18 ITSM Tips for a Better 2018
Stephen Mann 4th January 2018
So, what are the 18 most important ITSM tips for 2018? If I really knew the answer to this, then I’d probably be drinking cocktails on a beach somewhere right
What is ITSM? IT Service Management Explained
Stephen Mann 14th December 2017
What is ITSM? Why is ITSM important? What are ITSM’s benefits? And what are ITSM’s “quick wins”? Find out more with our comprehensive What is ITSM overview.
ITSM in 2018: So Much to Do, So Little Time
Stephen Mann 6th December 2017
It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT service management (ITSM) predictions for the
The State of Today’s ITSM
Roy Atkinson 16th November 2017
How many people are actually using ITIL? DevOps? And are they able to measure their success? Here Roy Atkinson dives into the State of Today’s ITSM.
Filling the Gap in Maturity Models
Michiel Croon 9th November 2017
For a maturity model to properly support customer demand and supplier perception it needs two dimensions. Here Michael Croon explains why.
ITSM is About to Get Practical
Sophie Danby 2nd November 2017
ITSM17 promises to pack more punch than a hard-thrown Christmas snowball, with a strong focus on collaboration, relationship building, and peer support. Discover more here.
An ITSM Assessment in 3 Days – Is It Possible?
Nikola Gaydarov 21st September 2017
How can we measure whether we’re delivering the value we promised to our customers and in the simplest possible way? Find out here.
“IT Is Too Important to Be Left to IT” So What Next?
Paul Wilkinson 14th September 2017
Business and IT-alignment. Even the term itself causes heated debate. In this article, we want to show some worrying facts and figures that underpin this issue.
How Well Does IT Know the Business?
Stephen Mann 5th September 2017
Please participate in our latest industry survey which looks to find out how well IT knows the business. The survey is completely anonymous.
10 Common ITSM Mistakes and How to Avoid Them
Jaime Spector 1st September 2017
Here Jaime Spector outlines ten of the most common ITSM-related mistakes and what you can do to steer away from them. Take a look.
The Future of ITSM – the Statistics
Stephen Mann 22nd August 2017
The results of our Future of ITSM survey are in. Including how 82% of respondents believe that working in IT will get harder over the next three years…