ITSM in 2018: So Much to Do, So Little Time
Stephen Mann 6th December 2017
It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT service management (ITSM) predictions for the
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The State of Today’s ITSM
Roy Atkinson 16th November 2017
How many people are actually using ITIL? DevOps? And are they able to measure their success? Here Roy Atkinson dives into the State of Today’s ITSM.
Filling the Gap in Maturity Models
Michiel Croon 9th November 2017
For a maturity model to properly support customer demand and supplier perception it needs two dimensions. Here Michael Croon explains why.
ITSM is About to Get Practical
Sophie Danby 2nd November 2017
ITSM17 promises to pack more punch than a hard-thrown Christmas snowball, with a strong focus on collaboration, relationship building, and peer support. Discover more here.
An ITSM Assessment in 3 Days – Is It Possible?
Nikola Gaydarov 21st September 2017
How can we measure whether we’re delivering the value we promised to our customers and in the simplest possible way? Find out here.
“IT Is Too Important to Be Left to IT” So What Next?
Paul Wilkinson 14th September 2017
Business and IT-alignment. Even the term itself causes heated debate. In this article, we want to show some worrying facts and figures that underpin this issue.
How Well Does IT Know the Business?
Stephen Mann 5th September 2017
Please participate in our latest industry survey which looks to find out how well IT knows the business. The survey is completely anonymous.
10 Common ITSM Mistakes and How to Avoid Them
Jaime Spector 1st September 2017
Here Jaime Spector outlines ten of the most common ITSM-related mistakes and what you can do to steer away from them. Take a look.
The Future of ITSM – the Statistics
Stephen Mann 22nd August 2017
The results of our Future of ITSM survey are in. Including how 82% of respondents believe that working in IT will get harder over the next three years…
Upcoming ITSM Meet Ups (UK and USA)
Sophie Danby 22nd August 2017
Join us at one of upcoming ITSM meet ups in London, Orlando, and Manchester. Open to all – just food and drinks with ITSM friends. Find out more here.
Want the 2017 Gartner ITSM Magic Quadrant for Free?
Sophie Danby 18th August 2017
A comprehensive list of links to access ten analyst reports for free including the 2017 Gartner ITSM Magic Quadrant, and Critical Capabilities report.
How a Stanford Ph.D. Would Approach Self-Service
Chris Hill 15th August 2017
People in your organisation are probably not using people using self-service as much as you’d like them to? So how do you get them to change their behavior?