ITIL Articles
- Posted by Ricardo Lima Neves
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A Change Advisory Board doesn’t need to be complicated. This article offers up a set of simple actions that will help to provide a light version of a CAB in any organization.
- Posted by Vladimir Leinov
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See how ITIL change management works in real life – practical advice, with a pinch of drama. Read more about Garry Protter here.
- Posted by Matthew Burrows
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One of the issues with ITIL is not ITIL itself, but how others inappropriately elevate it to a religious level. Can Steve Jobs save us?
- Posted by Stephen Watts
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If the goal of your organization is to provide the right IT/business services to your customers, whether internal or external, service portfolio management is a vital step towards meeting governance requirements and delivering value.
- Posted by Stephen Mann
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In this article we take a look at how the next update to ITIL can learn from the reinvention of the Stars Wars movie franchise.
- Posted by Matthew Burrows
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ITIL, offers a great – and handy – list of definitions of common (and some not-so-common) ITSM terms. But how accurate is its definition of BSM?
- Posted by Doug Tedder
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A service portfolio solves a significant DevOps problem – it helps both the service provider and the business to understand and agree on the “why.” See how here.
- Posted by Matthew Burrows
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A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.
- Posted by Kevin Baker
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Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.
- Posted by Paul Wilkinson
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“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.
- Posted by Craig Mitchell
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As we move into a new paradigm of customer engagement by corporate IT, ITIL is still as relevant now as it has ever been. Here’s why.
- Posted by Nancy Louisnord
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Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?
- Posted by Dan McCarthy
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How do you convince senior IT and business leaders that ITSM, and specifically ITIL, are worth the time, effort, and money?
- Posted by Rafi Rainshtein
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Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology.
- Posted by Simon King
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It’s time for a release management reinvention! Here are 10 tips to help improve your organization’s release management process and activities.