ITIL Articles
- Posted by Stephen Mann
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This article discusses a variety of common barriers to knowledge management success – from getting started to day-to-day operational challenges; and offers up a variety of advice to get your knowledge management journey right, exploit existing knowledge, and avoid common “people” issues.
- Posted by Stephen Mann
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What is the current take up of knowledge management across the globe, how does it differ by location, and what does this research indicate about ITSM and knowledge management in general? This article explores.
- Posted by Matthew Burrows
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This article looks at how the ISO 20000 international standard for ITSM can help organizations to make the most of ITIL best practice or any other approach. Read on to find out more.
- Posted by Stephen Mann
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Knowledge management as a corporate capability is nothing new, but still too few organizations are realizing its value (or doing it badly). Here we look at 18 benefits of knowledge exploitation from the perspective of business outcomes, operations, people, and customers.
- Posted by Mark O'Brien
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What’s the best way to represent your configuration item relationships that are created and managed within your CMDB? Here, Mark O’Brien shares his experiences at Leeds Building Society and tips to help you better visualize your CMDB.
- Posted by Ricardo Lima Neves
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A Change Advisory Board doesn’t need to be complicated. This article offers up a set of simple actions that will help to provide a light version of a CAB in any organization.
- Posted by Vladimir Leinov
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See how ITIL change management works in real life – practical advice, with a pinch of drama. Read more about Garry Protter here.
- Posted by Matthew Burrows
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One of the issues with ITIL is not ITIL itself, but how others inappropriately elevate it to a religious level. Can Steve Jobs save us?
- Posted by Stephen Watts
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If the goal of your organization is to provide the right IT/business services to your customers, whether internal or external, service portfolio management is a vital step towards meeting governance requirements and delivering value.
- Posted by Stephen Mann
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In this article we take a look at how the next update to ITIL can learn from the reinvention of the Stars Wars movie franchise.
- Posted by Matthew Burrows
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ITIL, offers a great – and handy – list of definitions of common (and some not-so-common) ITSM terms. But how accurate is its definition of BSM?
- Posted by Doug Tedder
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A service portfolio solves a significant DevOps problem – it helps both the service provider and the business to understand and agree on the “why.” See how here.
- Posted by Matthew Burrows
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A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.
- Posted by Kevin Baker
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Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.
- Posted by Paul Wilkinson
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“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.