ITIL Articles
- Posted by Craig Mitchell
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As we move into a new paradigm of customer engagement by corporate IT, ITIL is still as relevant now as it has ever been. Here’s why.
- Posted by Nancy Louisnord
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Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?
- Posted by Dan McCarthy
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How do you convince senior IT and business leaders that ITSM, and specifically ITIL, are worth the time, effort, and money?
- Posted by Rafi Rainshtein
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Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology.
- Posted by Simon King
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It’s time for a release management reinvention! Here are 10 tips to help improve your organization’s release management process and activities.
- Posted by Nancy Louisnord
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ITIL can be tough for people to wrap their heads around. Here, we’ve outlined a few tips to help ITSM practitioners get started with ITIL adoption.
- Posted by Paul Wilkinson
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Is it time to make some changes to ITSM training? To remove siloes, with end-to-end service delivery (strategy to design to operations) with CSI thrown in.
- Posted by Simone Moore
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Change management continues to be a hot topic for ITSM pros, but we need to focus not just on the tech but on the pace of change within the human psyche.
- Posted by Saad Mousliki
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This blog shares some insights on how to best overcome some of the challenges in adopting ITIL – the ITSM best practice framework – and its processes.
- Posted by Stephen Mann
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Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.
- Posted by Paula Maattanen
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This article looks at how to succeed with knowledge management, and how knowledge sharing shouldn’t stop at functional or process boundaries.
- Posted by Stuart Rance
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Stuart Rance discusses the nine guiding principles of ITIL Practitioner and how they fit in with the DevOps way of working.
- Posted by Karen Brusch
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Karen Brusch discusses the issues so often missed with service design and looks at what can we do to set a good foundation on which to base it.
- Posted by Ivor Macfarlane
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This article looks at a the case study of how the University of Lincoln has formally linked BRM data with incident capture and reporting.
- Posted by Rebecca Beach
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Better change management is critical to improving technology delivery, but how do you go about achieving it? Here Rebecca Beach shares her experience.