ITIL - ITSM.tools

How Improving Change Management Can Help to Improve Your Business (and Win Friends!)

Posted by Rebecca Beach
on October 19, 2016

Better change management is critical to improving technology delivery, but how do you go about achieving it? Here Rebecca Beach shares her experience.

Constraint Space, Wiggle Room and Intelligent Disobedience

Posted by Ivor Macfarlane
on October 11, 2016

Intelligent disobedience is a concept that can – and should – apply to any aspect of ITSM. And done well it can deliver significant benefits. See more here.

4 Change Management Tips to Avoid Change Advisory Bored-om

Posted by Duncan Watkins
on September 30, 2016

Do your change advisory board (CAB) meetings go on endlessly? Don’t worry, help is at hand with some ideas on how you can help your business succeed.

10 Tips for Managing a Major Incident

Posted by Vawns Murphy
on September 15, 2016

Ten top tips for dealing with a major incident without having to hide under your desk, chain smoke, or drink a bottle of vodka. See more here.

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

Posted by Stephen Mann
on June 30, 2016

So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?