ITIL Archives

Getting Started with ITIL? Here are 5 Tips to Help

Posted by Joe The IT Guy
on August 20, 2020

From incident management to problem management, managing changes to exploiting knowledge, here Joe the IT Guy shares his five top tips for successfully getting started with ITIL.

Deeper Insight into the Current State of ITIL 4 Adoption

Posted by Stephen Mann
on August 14, 2020

In a previous article we presented the results of our ITIL 4 adoption survey. Here we dive deeper into some of the correlations to help establish the different views on ITIL 4 and its adoption across different role types.

Consultancy Beyond ITSM Implementation to Support Continual Improvement

Posted by Sumit De
on July 30, 2020

The first day using your service management solution is important. But for your service desk to be as efficient and intuitive as it can be, you’ve got to continually improve your knowledge and use of the tool. The best people to guide you along the way? ITSM consultants. Here’s why.

Service Model Development Using the ITIL 4 Guiding Principles

Posted by Graham Heard
on June 11, 2020

If you’re a large organization, or an IT service provider offering services to large enterprises, then reviewing your standard service model on a regular basis is imperative. Ensuring that it stays aligned with your business and IT strategy. This article explains why and how to create one if you haven’t already got one in place.

Seven Key Ingredients for Successful Continual Improvement

Posted by Joe The IT Guy
on June 4, 2020

Continuous (or continual) improvement is something that every IT organization should have embedded in its practices. With that in mind, this article by Joe the IT Guy explains how to get the most from your continual improvement methods.

Adopting ITIL 4 Using PRINCE2

Posted by Serik Igbayev
on June 2, 2020

While PRINCE2 and ITIL are commonly seen as separate bodies of IT management best practice, this article offers a connection between the two – explaining how your organization can use the PRINCE2 methodology to help with its adoption of ITIL 4.

ITIL 4 Adoption Levels – the News Will Surprise Many

Posted by Stephen Mann
on May 27, 2020

One year on from the launch of ITIL 4, we ran an ITSM.tools survey to assess the level of its adoption across exam and qualification uptake, organizational use, and peoples’ expectations of benefits of the new body of ITSM guidance. The results will likely surprise you.

5 Key Considerations When Designing an Effective Service Request Catalog Framework

Posted by Graham Heard
on May 14, 2020

This article provides an overview of why a Service Request Catalog Framework is an important addition to an enterprise’s overall service strategy – and offers up five tips for you to get started in creating one.

Using ITIL 4 to Manage Risks

Posted by Roman Jouravlev
on May 12, 2020

The global COVID-19 crisis has focused organizations on many things, including continuity planning and disaster recovery. However, it’s also highlighted the need for better risk management. This article from AXELOS looks at how various ITIL 4 practices will help your organization to better assess and manage risks.

How COVID-19 Will Change ITSM – a Crowdsourced Perspective

Posted by Sophie Danby
on April 23, 2020

In difficult times, while there needs to be attention on the firefighting at hand, it’s also good to look to the future. So, in this article we asked 36 people from all walks of ITSM to share their thoughts and opinions on how COVID-19 is going to impact the future of ITSM.

Adopting ITIL 4: Moving Organizations from Theory to Practice

Posted by Aray Kaken
on March 31, 2020

This article looks to demonstrate the importance of the ITIL 4 service value system and how demand and opportunities enter the workflows in your organization.

What Does 2020 Hold for ITIL 4 and Its Adoption?

Posted by Stephen Mann
on March 17, 2020

What does a host of ITSM tool vendor personnel, industry analysts, and training service providers think the year ahead will hold for ITIL 4, when asked: “How do you see ITIL 4 impacting the ITSM industry over the next few years?”

The Similarities and Differences between ITIL 4 and VeriSM

Posted by George Matrozos
on March 3, 2020

This article explores how the two service management approaches of ITIL 4 and VeriSM are either different or similar by going over their core concepts side-by-side – looking at governance, operational models, principles, and overall concepts.

Do You Need to Invest More in Your Continual Improvement Register?

Posted by Joe The IT Guy
on February 25, 2020

When undertaking continual improvement it’s advisable to have a list of what you’d like to improve, which ITIL 4 calls a Continual Improvement register, and this article by Joe the IT Guy looks at what’s needed to keep your continual improvement register useful.

How ITIL 4 Enhances Interoperability with Other Practices – Think ITIL 4 and DevOps

Posted by Saad Mousliki
on February 20, 2020

This article takes a look at the change in mindset that comes with ITIL 4 and how “value” is positioned as a central element rather than a “service” as in ITIL v3. Plus three ways that it works better with other approaches such as DevOps.

ITIL Articles