Are Your People, Processes, and Technology Ready for the “New Normal”?
In a post COVID-19 world many are predicting that increased numbers of employees working remotely will be the new standard. Others are wondering whether we’ll see another COVID-19 style crisis in the near future. Both points offer up an important question: Are your ITSM capabilities – the people, processes, and technology – prepared for the “new norm”?
How Will COVID-19 Change the World of ITSM?
So much has changed already in the world of ITSM in light of COVID-19. What was important last week could be either vital or irrelevant today. Here, Patrick Bolger shares his views on how the pandemic will impact the industry long-term.
How to Get Started with an Effective Software Asset Management Capability
To help your organization to get started with software asset management, here are seven tips for formulating an effective software asset management capability.
Adopting ITIL 4: Moving Organizations from Theory to Practice
This article looks to demonstrate the importance of the ITIL 4 service value system and how demand and opportunities enter the workflows in your organization.
How Many of These Homeworking Mistakes Are You Making?
This article calls out a number of the potential homeworking mistakes to avoid in the hope that it prevents others from making them too – from losing the divide between work and home life to working in total silence. How many of these are you potentially guilty of?
The Two Trends that Will Shape the Future of ITSM
Businesses are in the midst of a fundamental sea-change where everything we know about how the world works will change. In this article, Charles Araujo explains the two macro trends that are converging and how this convergence will impact the future of ITSM.
What Does 2020 Hold for ITIL 4 and Its Adoption?
What does a host of ITSM tool vendor personnel, industry analysts, and training service providers think the year ahead will hold for ITIL 4, when asked: “How do you see ITIL 4 impacting the ITSM industry over the next few years?”
It’s Time to Improve your IT Service Desk Reporting
If your organization is investing significant time in creating performance reports that aren’t being read or acted upon by your department, then it’s time to put that right. To help, this article provides five IT service desk reporting tips. Take a look!
The Similarities and Differences between ITIL 4 and VeriSM
This article explores how the two service management approaches of ITIL 4 and VeriSM are either different or similar by going over their core concepts side-by-side – looking at governance, operational models, principles, and overall concepts.
ITSM in 2020: Five Important Trends to Watch
Most changes in ITSM are not quick to come to fruition, as such it’s highly unlikely that ‘trends’ like AI will take the field by storm as many have predicted. But what then should we expect in 2020? This article looks at five trends that may indeed change service management in the year ahead.
Do You Need to Invest in Your Continual Improvement Register?
When undertaking continual improvement it’s advisable to have a list of what you’d like to improve, which ITIL 4 calls a Continual Improvement register, and this article by Joe the IT Guy looks at what’s needed to keep your continual improvement register useful.
How ITIL 4 Enhances Interoperability with Other Practices – Think ITIL 4 and DevOps
This article takes a look at the change in mindset that comes with ITIL 4 and how “value” is positioned as a central element rather than a “service” as in ITIL v3. Plus three ways that it works better with other approaches such as DevOps.
ITIL 4 Adoption – Where Are We Right Now?
With ITIL 4 the most requested ITSM topic for our 2020 articles, we’ve kicked off a short survey to look at how quickly the ITSM industry is likely to move with ITIL 4 adoption (and/or transition). It’s completely anonymous, so please kindly spare us one minute of your time to complete it?
Avoid the Challenges in Bringing True Change to Your IT Operating Model
Are you experiencing a cycle of disappointment and failure in trying to bring about real change in your organization? Here Steve Morgan discusses how a recent trip to the fairground reminded him of the many of the emotions businesses go through during their change programs, and ways to avoid them.
3 Tips for Better Software License Management
With ITAM now one of ITIL 4’s 34 management practices, it’s time to raise awareness of all things ITAM-related, including software license management. So, to help this article offers three practical tips on how to get a better handle on your software licensing obligations.