Following the launch of ITIL 4 Foundation, the first stage of the ITIL update, AXELOS has now released the ITIL 4 Managing Professional Transition module. This allows ITIL Experts and those with a minimum of 17 ITIL v3 credits to transition to the ITIL 4 scheme and achieve the ITIL 4 Managing Professional designation. The module recognizes the previous achievements of experienced ITIL practitioners and enables a smooth path for them to evolve their skillsets and to update their certifications.
The ITIL 4 Managing Professional Transition module
The ITIL 4 Managing Professional Transition module provides practitioners with a solid base of ITIL 4’s key concepts and working practices such as the four dimensions, the service value system (SVS), and the service value chain. Plus, how they interconnect to form a holistic approach to service management. It also offers guidance on how to adopt and adapt them to your organization’s need to deliver IT-enabled services.Take a look at the key concepts of the ITIL 4 Managing Professional Transition module, and get advice on how to transition from ITIL v3 to ITIL 4. #ITIL #ITIL4 Click To Tweet
The ITIL 4 Managing Professional Transition module also includes key concepts and elements from the four ITIL 4 Managing Professional modules. These are:
ITIL 4 Specialist – Create, Deliver and Support
This module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation while covering challenges that modern enterprises face – from professionalism, team culture, and collaboration to outsourcing work and managing multiple suppliers. This module helps practitioners to understand how to plan and build a service value stream for the creation, management, and support of effective and streamlined services. It also shows learners how the ITIL practices contribute to this across the SVS and across value streams.
ITIL 4 Specialist – Drive Stakeholder Value
This module looks at all types of engagement and interactions between a service provider and its customers, users, suppliers, and partners. With this module, practitioners can understand the importance of focusing on the customer journey and experience, and know-how to foster stakeholder relationships to ensure continual value co-creation and a culture of collaboration. Value co-creation is at the heart of ITIL 4 and this is achieved through an effective working relationship between the service provider and the service consumer.
ITIL 4 Specialist – High-Velocity IT
This module explores the ways in which digital organizations and operating models function in high-velocity environments to enable the faster delivery of products and services. The module looks at the concepts associated with the high-velocity nature of a digital enterprise, including the use of working practices such as Agile, DevOps, and Lean, and their impact on the service value chain and value streams. It helps practitioners to understand the digital product lifecycle in terms of ITIL’s “operating model” and the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT.
ITIL 4 Strategist – Direct, Plan and Improve
This module explores the importance of setting strategic direction from an organizational perspective and how it should be integrated into effective planning to enable successful operations. It calls out the importance of collaboration and communications throughout the organization, including the role of measuring and reporting. It also covers governance, risk management, and compliance (GRC) and how to integrate these principles into the SVS, using them for direction, planning, and ongoing improvement. Another key element of this module is the creation of a continually improving culture through the application of a model, methods, and practices.
Moving your organization to ITIL 4
If you’re thinking about moving your organization from ITIL v3 to ITIL 4, it’s important to think about how you can use ITIL 4’s guiding principles to co-create value with your customers. The guiding principles help practitioners to deal with difficult decisions and are reflected in many other methods and frameworks, e.g. Agile, DevOps, and Lean. This means that, by using ITIL 4, organizations can easily integrate the use of other methods into their overall approach.If you’re thinking about moving your organization from ITIL v3 to ITIL 4, it’s important to think about how you can use ITIL 4’s guiding principles to co-create value with your customers. #ITIL #ITIL4 Click To Tweet
The ITIL 4 guiding principles are focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.
“Progress iteratively with feedback” and “collaborate and promote visibility” are ideal for involving and engaging with stakeholders. For any change initiative, use “focus on value” and “think and work holistically” to plan and prepare. The guiding principle “start where you are” is ideal to review the current state of what you want to address or change. And of course, it’s always best to “keep it simple and practical” especially when you’re working on something big or something that’s not completely within your control.
Why take the ITIL 4 Managing Professional Transition module?
The ITIL 4 Managing Professional Transition module helps IT service management (ITSM) practitioners to align governance and management objectives across value streams through a holistic approach to IT and digital services. It also helps with converging business and IT goals. For example, using personas from “Drive Stakeholder Value,” a service organization can understand what value means to each of its stakeholders, and how demand can manifest. They can then use value stream and prioritization of work from “Create, Deliver and Support” to map how the work flows across the organization, and which practices they need to execute such value streams. Techniques around value stream mapping from “Direct, Plan and Improve” can help plan and improve the value stream. And finally, if the organization is highly reliant on automation, then their work can ultimately be tied back to one of the five goals of high-velocity organizations such as resilient operations or assured conformance.The #ITIL4 Managing Professional Transition module helps #ITSM practitioners to align governance & mgmt objectives across value streams through a holistic approach to IT & digital services. Click To Tweet
With ITIL 4, practitioners can learn how to drive teams and workflows toward a customer-centric mindset and improve agility, streamline services, and integrate with other ways of working such as Lean, Agile, and DevOps. For example, the guiding principles allow ITSM practitioners to propagate and implement ways such that different parts of the organization have a common approach to defining (and focusing on) value, or for collaborating and promoting visibility. In addition, value streams can help the company understand the different activities and resources needed to fulfill demand – such as building software, engaging suppliers, or applying technical fixes – which in turn can help understand what methodologies are best suited to deliver different types of work.With #ITIL4, practitioners can learn how to drive teams & workflows toward a customer-centric mindset & improve agility & streamline services. #ITSM Click To Tweet
Keeping knowledge, skills, and techniques up to date has never been as essential as now. IT practitioners and managers can also stay ahead of the curve and develop their technical and managerial skills to help drive even stronger results for their career and their business in the digital age. For example, although technologies have evolved considerably to the point where we can access our bank accounts through multiple devices, service organizations understand that it’s the banking service (and associated outcomes) that are responsible for creating value, NOT the technology. This mindset helps practitioners look for ways to improve the service, leveraging new technologies and new ways of working. To put it another way, organizations can use ITIL 4 to create a toolbox full of hammers, spanners, and screwdrivers so they have the best tool at hand for every situation.
Heigor is the IT & Digital Product Manager at AXELOS where he is responsible for shaping and driving the commercial strategy for the IT & Digital portfolio, which includes the ITIL framework. He has solid experience in training and global best practices within various industries such as Real Estate & Construction, IT, Education, Banking, among others, and has helped private companies, public institutions and government bodies to develop and implement best practices.