Which ITSM Topics Will Interest You Most in 2020?

ITSM Topics in 2020

The ITSM topics poll is now closed. The results will be shared shortly. At the start of this year, we asked our readers to vote on the IT service management (ITSM)-related content topics that they’d like to see helpful content published on in 2019. Now, as we enter 2020, we’re doing the same thing again (and with the same 30 topic choices as in 2019). Of course, there could be many other ITSM-related areas that you’d like help with during 2020 – it’s why we’ve included the “Other” option at the bottom of the alphabetical list of ITSM topics.

Take 30 seconds to select the 5 #ITSM topics that will be most important to you in 2020. Click To Tweet

A Look Back at 2019

In addition to the above ITSM topics poll responses, we’ll also be utilizing the performance data we’ve collected from the content written across 2016-2019 to help drive our 2020 ITSM topics. As such, you might be interested to know that our top ten most-read articles written and published in 2019 so far are:

  1. It’s Here – ITIL 4 Explained by Akshay Anand
  2. ITIL 4 is Quite Engaging – the Service Value Chain Explained by Daniel Breston
  3. Knock, Knock – Who’s There? ITIL 4 … ITIL for Who? by Paul Wilkinson
  4. The ITIL 4 Service Value System Explained by Sophie Danby
  5. The 5 Hottest ITSM Trends and Topics for 2019 by Sophie Danby
  6. Why DevOps Won’t Replace ITIL in IT Service Management by Saad Mousliki
  7. The Future of ITSM – Survey Results 2019 by Stephen Mann
  8. ITIL 4 Dummies by Paul Wilkinson
  9. Want the 2019 Gartner ITSM Magic Quadrant for Free? by Sophie Danby
  10. 9 DevOps and ITIL Tips – “No shouting at each other (please)” by Paul Wilkinson

There’s no escaping the ongoing interest in ITIL and ITIL 4 in particular as ITSM topics.

And these are our overall top ten most-read articles of 2019 (regardless of the year in which they were published):

  1. How to Define, Measure, and Report-IT Service Availability by Stuart Rance (2017)
  2. It’s Here – ITIL 4 Explained by Akshay Anand
  3. What Exactly Are XLAs and How Do You Use Them? by Hannah Price (2018)
  4. ITIL 4 is Quite Engaging – the Service Value Chain Explained by Daniel Breston
  5. Knock, Knock – Who’s There? ITIL 4 … ITIL for Who? by Paul Wilkinson
  6. ITIL Service Portfolio Management and Its Benefits Explained by Stephen Watts (2018)
  7. The 10 Best Office Automation Tools for IT Managers by Ben Lang (2018)
  8. The ITIL 4 Service Value System Explained by Sophie Danby
  9. Service Desk Basics: What to Do When the End User Doesn’t Respond? By Stephen Mann (2016)
  10. How to Adopt a Light Version of ITIL’s Change Advisory Board by Ricardo Lima Neves (2018)

Finally, visits to our website are up 37% in 2019 against the same period (to this date) in 2019 (thank you, this beats our 2018-2019 increase), and our geographical audience split is as follows:

The percentages in the chart appear when you roll over the pie pieces.

Back to 2020 and ITSM Topics… And A Few Cheeky Plugs

Writing this 2020 article is a good time to remind you that anyone and everyone (don’t worry, it’s free) can submit ITSM-related content for publication on ITSM.tools. Ideally covering the needed ITSM topics. Though please be warned, we do adhere to a strict editorial process (flimsy press release pieces really don’t make the cut). You can read more about our guidelines and how to submit your ITSM topics content suggestions here.

Note: If writing isn’t your cup of tea (or coffee), then maybe we can help with that too. We offer a wide range of content creation, marketing, and design services. After all, this is how we’re able to provide you with all the free ITSM greatness that’s our shared best practice articles, tips, and advice.

FYI a brief list of our services can be viewed here. If this is of interest to you, please get in touch by emailing [email protected]

So Please Help Us (And Yourself Out) Out…

If you haven’t done so already, then please complete the above quick poll to help ensure that our 2020 content calendar of ITSM topics aligns with the industry’s wants, challenges, frustrations, and desires. Whether you’re an IT manager, an IT service desk employee, an ITSM consultant, an ITIL trainer, or an ITSM tool vendor, your input is critical to helping ensure that ITSM.tools’ twice-weekly content (sometimes more) continues to deliver value to all those that take the time to read it.

Thank You!

Sophie Danby
Marketing Consultant at ITSM.tools

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies.

She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor. Y

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