Earl Begley discusses the importance of 7 books that every ITSM practitioner needs to read to build up the skills needed for life on the service desk.
What makes ITSM and DevOps different? And how can you get them to “play nice” while acknowledging their differences? Stevie Chambers gives his view here.
IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.
“What should we in ITSM be doing in relation to DevOps?” Stephen Mann gives his advice on how to see the value of DevOps. Take a look here.