Employee Experience is The Only Metric You Need
Pasi Nikkanen
May 23, 2017
How do you make employee experience your most meaningful IT service management metric? Here Pasi Nikkanen shares his insights.
How do you make employee experience your most meaningful IT service management metric? Here Pasi Nikkanen shares his insights.
Don’t let your ITSM implementation get stuck under a glass ceiling. Here are four ways to break through and elevate ITSM beyond just IT operations.
Does ITSM need to change in light of DevOps? Is DevOps still too Dev focused? Is this impacting return of value? Plus 7 more important questions answered.
ITSM best practice is a great thing, but being prescriptive can lead to failure. Here’s some advice for ITSM Practitioners on how ITSM practitioners can use best practice better.
With so many new things bursting onto the scene like DevOps, Agile, Lean, SIAM, IT4IT, what do we need to do to be ready for the future of ITSM?
If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.
Stuart Rance discusses the nine guiding principles of ITIL Practitioner and how they fit in with the DevOps way of working.
How do you create liberating and successful ITSM/ITIL maturity assessments, even when you’re about to undergo a digital transformation?
“Why do service management believe they have the right to control DevOps?” Asks Kevin Holland, in a some what controversial article. Read more here.
What are the key things to understand about SIAM? And should you adopt a SIAM approach yourself? Here James Finister explains more.
Can you afford the benefits of DevOps? Is the DevOps horse suited to your course? Mark Smalley explains why these critical questions are important.
Sophie Danby shares some of the key takeaways from FUSION 16 – capturing ITSM-related nuggets on DevOps, SIAM, and Knowledge-Centered Support.
In this blog, Paul Wilkinson discusses how to get the most out of your ITSM training from a personal, team, and business perspective.