DevOps and ITSM – the Perception of Different

DevOps and ITSM Perception

Are you sitting either side of a DevOps and ITSM divide? The truth is, they’re really no different to one another. Here Daniel Breston challenges you to change your perception of DevOps and ITSM and start talking in a common language.

Five Things to Expect of ITSM in the New Normal

ITSM in the New Normal

What will the “new normal” mean for ITSM? Will it be more or less relevant? Can the ITSM frameworks and methodologies help us adjust, or will it hinder us from achieving credibility with our customers? How will working remotely affect our relationships with our suppliers, customers, and other stakeholders? Here, John Custy explores.

Next Steps for our Post-COVID-19 Future

Post-COVID-19 Future

In this article, industry authority Barclay Rae shares some practical activities that organizations – including yours – can take to plan for ITSM’s post-COVID-19 future across three key areas of: governance, data and analytics, and social continuity.

Using ITSM Tools for Cloud Governance

Cloud Governance

ITSM practitioners, practices, and tools should be considered important guardrails to add to any cloud adoption project. And there are no excuses for an ungoverned cloud. This article explains the importance of ITSM guardrails for cloud governance and lists several key tools and practices to put those guardrails on the cloud.

Why isn’t Agile Part of Your Business Continuity Approach?

Business Continuity in Texas

Are traditional business continuity planning and management practices dated? Daniel Breston thinks so. In this article, he explains many of the common business continuity issues and how blending in newer IT management approaches such as DevOps will help.

8 Tips for Getting Started with DevOps

DevOps Tips

Where should your organization start with DevOps? Or, alternatively, if your organization has already started its DevOps journey, what else should it be doing to increase the probability of its efforts realizing the expected benefits of introducing the new ways of working? This article explores.

The Mistakes to Avoid When Integrating DevOps and ITSM

DevOps and ITSM Mistakes

DevOps has changed the face of IT meeting the needs of business operations – from product design to the delivery stage. But the elephant in the room remains, in many cases, how to avoid a collision between DevOps and ITSM approaches. This article aims to help.

9 DevOps and ITIL Tips – “No shouting at each other (please)”

DevOps and ITIL

DevOps and ITIL stakeholders need a good understanding of each other and how their two worlds can work better together. This article describes the current friction points between the two groups and offers nine tips on how they need to work together for the best business outcomes.

DevOps Unicorns and Horses for Courses!

DevOps stable

In this article Paul Wilkinson questions whether, that while organizations might aim to be DevOps-propelled technology unicorns, there aren’t just unicorns and horses – the reality is that there are many types of horses. And some of them aren’t that great a ride. What on earth is he talking about? Read on.