IT Support: Improve Where It Matters the Most
Like most IT service desk leaders you probably want or need to improve your IT support capabilities and outcomes. But where should you focus your attention and resources? This article by David Stewart will help you to understand this.
The Path Out of COVID-19 Needs Service Management Tools
Research has shown that demand for modern, agile service management tools is greater than ever. This article by Patrick Bolger explains how IT groups with a strong digital strategy – who are acting now – will help the service management tools market to fly.
The 5 Hottest ITSM Trends and Topics for 2020
What will we all be concerned about in ITSM in 2020? To help, here’s a poll-results-based article that looks at what will be the hot trends and topics – in terms of reader interest – in 2020. If nothing else, you’ll probably be surprised at where some ITSM topic areas have been voted in at.
ITSM and ITIL 4 for Digital Transformation
What is the role of ITSM in supporting an organization’s journey to digital transformation in 2020 and beyond? This article explores.
7 Tips to Improve Your Future ITSM Capabilities and Other Nuggets
This article offers up a variety of ITSM statistics and tips to help you to improve your future ITSM capabilities, collected by Stephen Mann at the recent BMC Exchange event in London.
8 Tips for Starting with Digital Transformation
There’s a lot to consider with digital transformation. For instance, how should your organization get started? It’s a little similar to how to eat an elephant – one bite at a time. But which bites do you take first? To help your organization to get started with digital transformation, here we share eight tips.
7 Tips to Optimize Service Request Processes for Digital Transformation
This article asks how we can possibly expect to achieve our digital transformation agenda without basic service request management building blocks in place, and offers up seven tips for optimizing your service request management capabilities as part of your organization’s digital transformation activities.
Will Your ITSM Data Issues Deliver Bad Experiences and Bad Bots?
In this article, we consider whether your average ITSM team is able to really take advantage of the opportunities that digital transformation, customer experience, and AI technologies offer. Specifically, to help you to better understand if your ITSM team is suitably positioned to deliver against the business requirements that are necessitating this increased exploitation of technology and data.
The 5 Hottest ITSM Trends and Topics for 2019
Find out what ITSM professionals would like information on, and help with, in 2019 based on our recent reader poll; and get an idea of where the ITSM industry is looking, and potentially heading, in the year ahead. The results are relatively different to those of 2018!
Getting Process Automation and Digital Transformation Right
Automation of processes (across the organization) is something that should be treated very seriously and carefully – it can be dangerous when not properly implemented and/or defined. Here we look at the key requirements for, and benefits of, successful process automation (and digital transformation).