Articles tagged with Digital Transformation

ITSM Data Issues

Will Your ITSM Data Issues Deliver Bad Experiences and Bad Bots?

Mikko Juola February 21, 2019

In this article, we consider whether your average ITSM team is able to really take advantage of the opportunities that digital transformation, customer experience, and AI technologies offer. Specifically, to help you to better understand if your ITSM team is suitably positioned to deliver against the business requirements that are necessitating this increased exploitation of technology and data.

ITSM Trends for 2019

The 5 Hottest ITSM Trends and Topics for 2019

Sophie Danby January 22, 2019

Find out what ITSM professionals would like information on, and help with, in 2019 based on our recent reader poll; and get an idea of where the ITSM industry is looking, and potentially heading, in the year ahead. The results are relatively different to those of 2018!

Automation and Digital Transformation

Getting Process Automation and Digital Transformation Right

Ricardo Lima Neves December 4, 2018

Automation of processes (across the organization) is something that should be treated very seriously and carefully – it can be dangerous when not properly implemented and/or defined. Here we look at the key requirements for, and benefits of, successful process automation (and digital transformation).

Digital Transformation and IT Support

4 Ways Digital Transformation Affects IT Support

Sarah Lahav July 26, 2018

The new, and higher, expectations of digital consumers – which includes employees – now means that IT organizations need to reassess their IT support services and capabilities across four key areas including service support strategies and service desk operating models; here Sarah Lahav discusses all four.

BMC Exchange Photo

Getting Digital at BMC Exchange London

Stephen Mann November 21, 2016

A mix of soundbites, statistics, and more substantial points from BMC Exchange. Along with what ITSM pros should be thinking about in 2016 and beyond.