Why Do Companies Change ITSM Tool?
Stephen Mann
September 8, 2016
What was the primary driver behind you last changing your ITSM tool? Lack of flexibility? Security issues? Please share via our poll.
What was the primary driver behind you last changing your ITSM tool? Lack of flexibility? Security issues? Please share via our poll.
So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?
Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
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