Welcome to ITSM.tools

We’re an independent IT service management website – home of best practice, high-quality, and freely-available ITSM content written by ITSM practitioners, ITSM consultants, ITSM trainers, ITSM tools vendors, and IT industry analysts. All were created to make your ITSM and business outcomes better. Get reading about the latest ITSM, ITIL, and ITSM tools trends!

The Silent Crisis: Mental Health in IT

Posted by Daniel Breston
on April 11, 2024

Here’s the uncomfortable truth – many IT managers still struggle to recognize the signs of declining mental health in their teams. Compounding this lack of awareness is the pervasive stigma around discussing mental health struggles openly. The fast-paced, high-pressure culture of IT often valorizes “toughing it out” and views asking for help as a weakness.

How to Get the Most From Your Visit to the IT Service Desk and Support Show (SITS)

Posted by Michal Hayet
on April 2, 2024

This article provides top tips on how to get the best out of the Service Desk and IT Support Show – the free-to-attend event with a large exhibition area, free education sessions, and networking opportunities.

4 Top ITSM Trends for 2024

Posted by George Andrikopoulos
on March 28, 2024

What IT service management (ITSM) trends and developments will we see in 2024? And how will these impact the way you work? Many factors affect service management, but these are the ones TOPdesk anticipates will have the most impact.