ITIL Articles

What Steve Jobs Can Still Teach Us About How to Use ITIL

Posted by Matthew Burrows
on February 15, 2018

One of the issues with ITIL is not ITIL itself, but how others inappropriately elevate it to a religious level. Can Steve Jobs save us?

The ITIL Service Portfolio Management Process Explained

Posted by Stephen Watts
on February 8, 2018

If the goal of your organization is to provide the right IT/business services to your customers, whether internal or external, service portfolio management is a vital step towards meeting governance requirements and delivering value.

What ITIL Can Learn from its Star Wars “Connection”

Posted by Stephen Mann
on December 19, 2017

In this article we take a look at how the next update to ITIL can learn from the reinvention of the Stars Wars movie franchise.

What’s BSM? Did ITIL 2011 Get it Wrong with its Definition of BSM?

Posted by Matthew Burrows
on December 12, 2017

ITIL, offers a great – and handy – list of definitions of common (and some not-so-common) ITSM terms. But how accurate is its definition of BSM?

Four Reasons Why You Need a Service Portfolio for Effective DevOps

Posted by Doug Tedder
on November 28, 2017

A service portfolio solves a significant DevOps problem – it helps both the service provider and the business to understand and agree on the “why.” See how here.

Still Arguing Over Incidents and Problems? Really?

Posted by Matthew Burrows
on November 21, 2017

A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.

Will Knowledge Management Make IT Professionals Redundant?

Posted by Kevin Baker
on October 19, 2017

Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.

ITIL Certificate? Yeah, Cause That’ll Solve Everything

Posted by Paul Wilkinson
on October 10, 2017

“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.

The Times They Are Changin’ – But ITIL Best Practice Lives On

Posted by Craig Mitchell
on October 3, 2017

As we move into a new paradigm of customer engagement by corporate IT, ITIL is still as relevant now as it has ever been. Here’s why.

Why ITIL Might Not Be the Answer to Today’s ITSM Challenges

Posted by Nancy Louisnord
on September 28, 2017

Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?

What Problem Does ITIL Guidance Solve?

Posted by Dan McCarthy
on August 29, 2017

How do you convince senior IT and business leaders that ITSM, and specifically ITIL, are worth the time, effort, and money?

10 Top Tips for a Better Release Management Process

Posted by Simon King
on August 10, 2017

It’s time for a release management reinvention! Here are 10 tips to help improve your organization’s release management process and activities.

ITIL Adoption: 6 Tips for IT Service Management Success

Posted by Nancy Louisnord
on April 19, 2017

ITIL can be tough for people to wrap their heads around. Here, we’ve outlined a few tips to help ITSM practitioners get started with ITIL adoption.

Has ITSM Training’s Focus on Guaranteed Pass Rates Gone Too Far?

Posted by Paul Wilkinson
on March 23, 2017

Is it time to make some changes to ITSM training? To remove siloes, with end-to-end service delivery (strategy to design to operations) with CSI thrown in.

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