ITIL Articles

Will Knowledge Management Make IT Professionals Redundant?

Posted by Kevin Baker
on October 19, 2017

Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.

ITIL Certificate? Yeah, Cause That’ll Solve Everything

Posted by Paul Wilkinson
on October 10, 2017

“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.

The Times They Are Changin’ – But ITIL Best Practice Lives On

Posted by Craig Mitchell
on October 3, 2017

As we move into a new paradigm of customer engagement by corporate IT, ITIL is still as relevant now as it has ever been. Here’s why.

Why ITIL Might Not Be the Answer to Today’s ITSM Challenges

Posted by Nancy Louisnord
on September 28, 2017

Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?

What Problem Does ITIL Guidance Solve?

Posted by Dan McCarthy
on August 29, 2017

How do you convince senior IT and business leaders that ITSM, and specifically ITIL, are worth the time, effort, and money?

10 Top Tips for a Better Release Management Process

Posted by Simon King
on August 10, 2017

It’s time for a release management reinvention! Here are 10 tips to help improve your organization’s release management process and activities.

ITIL Adoption: 6 Tips for IT Service Management Success

Posted by Nancy Louisnord
on April 19, 2017

ITIL can be tough for people to wrap their heads around. Here, we’ve outlined a few tips to help ITSM practitioners get started with ITIL adoption.

Has ITSM Training’s Focus on Guaranteed Pass Rates Gone Too Far?

Posted by Paul Wilkinson
on March 23, 2017

Is it time to make some changes to ITSM training? To remove siloes, with end-to-end service delivery (strategy to design to operations) with CSI thrown in.

Change – Being Prepped to Pop

Posted by Simone Moore
on March 15, 2017

Change management continues to be a hot topic for ITSM pros, but we need to focus not just on the tech but on the pace of change within the human psyche.

ITIL Adoption Project Return on Experience

Posted by Saad Mousliki
on February 28, 2017

This blog shares some insights on how to best overcome some of the challenges in adopting ITIL – the ITSM best practice framework – and its processes.

Who Has Adopted Which ITSM and ITIL Processes?

Posted by Stephen Mann
on December 14, 2016

Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.