ITSM Articles

The New LinkedIn UI and 7 Tips for Better Corporate IT Releases

Posted by Martin McKenna
on February 20, 2017

The recent LinkedIn UI situation is a great opportunity to take stock of how we design and release new products and services in corporate IT. Here’s why.

ITSM News from Bratislava: ITIL Isn’t Dead Yet

Posted by Ivor Macfarlane
on February 10, 2017

ITIL is just one piece of the jigsaw in Slovakia, used as one part of a portfolio of IT management and ITSM frameworks. But it’s a very valuable part…

Are You Ready for The Future of ITSM?

Posted by Claire Agutter
on February 9, 2017

With so many new things bursting onto the scene like DevOps, Agile, Lean, SIAM, IT4IT, what do we need to do to be ready for the future of ITSM?

6 Tips for ITSM Conference Attendance

Posted by Elzette Wilkinson
on February 7, 2017

With so many sessions on offer, people to meet, and new ideas to digest, how can you be sure to make the best of your next ITSM conference experience?

ITSM News: LANDESK + HEAT = Ivanti

Posted by Stephen Mann
on February 2, 2017

As ITSM tool vendors LANDESK and HEAT unite to form “Ivanti”, Stephen Mann gives his thoughts on why it was necessary and what it means for the future.

Blockchain Organizing: The New Trust Industry

Posted by Paul Bessems
on January 31, 2017

See why “blockchain organizing” means the IT landscape, first design and architecture and after that development and management, will fundamentally change.

Improving IT and Business Value with Serious Play

Posted by Paul Wilkinson
on January 19, 2017

Here Paul Wilkinson explains how you can use serious play to bring IT and business colleagues closer together and identify improvement opportunities.

DevOps: 5 Tips to Tear Down the “Wall of Confusion”

Posted by Doug Tedder
on January 12, 2017

If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…

ITSM Influencers: In ITSM, Where Do the Good Ideas Come From?

Posted by Ivor Macfarlane
on January 5, 2017

Ivor Macfarlane asks who are the real ITSM influencers? And how do we make the link between these influencer messages and the actual business?

11 Tips for Keeping Up with IT and Business Change

Posted by Sophie Danby
on January 4, 2017

There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?

Who Has Adopted Which ITSM and ITIL Processes?

Posted by Stephen Mann
on December 14, 2016

Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.

What Advice Would You Give Your CIO?

Posted by Sophie Danby
on December 13, 2016

We ask several people “what would be your number one piece of advice for a CIO?” Interestingly, the responses were very varied.

What CIOs Can Do Now to Be Ready for Tomorrow

Posted by Joe LeCompte
on December 8, 2016

There’s no crystal balls to predict the future, but there’s are things that CIOs can start doing now to better position themselves for sustained success.

Considering Using Your ITSM Tool Beyond IT? Do Your ESM Homework First!

Posted by Elina Pirjanti
on December 6, 2016

Using IT service management (ITSM) practices and an ITSM tool outside of IT is a very popular trend. But how do you do it successfully?

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