Improving IT Service Delivery – We All Need a Little BRM
How can you formalize BRM to help gain a better understanding of the linkage between IT decisions and business performance?
Redefining Service Delivery (from Meek to Magic)
A nine step journey on how take your service delivery from something perfectly capable to something which delivers value to the business and its customers.
ITSM News from Bratislava: ITIL Isn’t Dead Yet
ITIL is just one piece of the jigsaw in Slovakia, used as one part of a portfolio of IT management and ITSM frameworks. But it’s a very valuable part…
Are You Ready for The Future of ITSM?
With so many new things bursting onto the scene like DevOps, Agile, Lean, SIAM, IT4IT, what do we need to do to be ready for the future of ITSM?
ITSM News: LANDESK + HEAT = Ivanti
As ITSM tool vendors LANDESK and HEAT unite to form “Ivanti”, Stephen Mann gives his thoughts on why it was necessary and what it means for the future.
28 of the Best “Company” ITSM Blogs
There are lots of ITSM blogs out there but which ITSM companies are getting “sharing,” content marketing, and social media right?
Blockchain Organizing: The New Trust Industry
See why “blockchain organizing” means the IT landscape, first design and architecture and after that development and management, will fundamentally change.
Is Your IT Organization Actually Ready for Self-Service?
Simon Johnson explains how “LZS” can aid IT organizations, helping them to understand their level of preparedness for launching self-help and self-service.
IT Support and the Rise of Power Users
Is there a simple approach IT teams can take to gain better engagement and more appropriate power users within the workplace?
Improving IT and Business Value with Serious Play
Here Paul Wilkinson explains how you can use serious play to bring IT and business colleagues closer together and identify improvement opportunities.
DevOps: 5 Tips to Tear Down the “Wall of Confusion”
If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…
6 Ways Digital Experience Impacts the Service Desk
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
ITSM Influencers: In ITSM, Where Do the Good Ideas Come From?
Ivor Macfarlane asks who are the real ITSM influencers? And how do we make the link between these influencer messages and the actual business?
11 Tips for Keeping Up with IT and Business Change
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
11 Tips for Facilitating Organizational Change in IT
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.