The Past and Future of IT Service Management
IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.
5 Common IT Automation Mistakes and How to Avoid Them
IT automation is the cornerstone of successful ITSM. But is still considered by many as difficult to implement and costly. How can you avoid these pitfalls?
Why Do Companies Change ITSM Tool?
What was the primary driver behind you last changing your ITSM tool? Lack of flexibility? Security issues? Please share via our poll.
Could You Explain IT Service Management To A Five-Year-Old?
How would you explain some of your ITSM activities to a five-year-old? Or even to somebody outside of your IT Support team for that matter?
Want the 2016 Gartner ITSM Magic Quadrant and Other Analyst ITSM Reports for Free (Well Almost)?
A comprehensive list of links to access ten analyst reports for free including the Gartner ITSSM Magic Quadrant, and Ovum Decision Matrix.
ITSM Tool Selection RFP Basics: “Right Fit Procurement” Tips
10 ITSM Tool Selection RFP Tips, crowdsourced by Roy Atkinson. Including “focus on the right things” and “Don’t get lost in the weeds.” See more here.
8 Things that Stand Out in the New ITIL Practitioner Guidance Book
So what did the authors add to the ITIL and ITSM ecosystem by contributing to the ITIL Practitioner Guidance publication?
ITSM and Business Intelligence: Why Do We Ignore Our ITSM Data?
“Why do we continue to waste the BI opportunity that sits atop our wealth of ITSM data?” Asks Stephen Mann. Read more here.
The Perfect Storm Driving ESM
Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
14 Ways to Streamline and Improve Your Customer Support
This is a high-level overview of 14 opportunities to improve your customer support, with a focus on the bigger picture of service desk improvement.
ITSM Purpose (in 2016): What Do Companies Really Want From ITSM?
What do enterprises really want from IT service management? Stephen makes looks at a wide array of answers. Find out more here.
6 Ways Consumerization Is Affecting the Service Desk
Have we really understood and adapted to the consumer-driven changes that will drive service delivery and IT service desk support in 2015 and beyond?
Why isn’t DevOps Delivering the Anticipated Benefits?
“What should we in ITSM be doing in relation to DevOps?” Stephen Mann gives his advice on how to see the value of DevOps. Take a look here.
The Consumerization of IT – A Decade of Distraction
With the consumerization of IT continuing to drive employee expectations of corporate IT, how will this potentially disrupt the way companies deliver IT?
Technology Business Management Benefits for Business Leaders
Stephen Mann looks at the results of a Technology Business Management (TBM) Council and KPMG survey and shares its insights.