This article explains how the Service Management Office (SMO) is evolving to its future state from its present form by adopting various ITSM best practices, methods, technology, and tools.
It’s no secret ITSM can help companies and businesses streamline efficiencies, cut down on costs, and improve customer satisfaction. But can it help schools? Yes! This article looks at five ways ITSM, enabled by an ITSM tool, can help educational institutions – from primary schools to universities.
This article shares the results of our 2022 Well-being in ITSM survey, comparing results where possible to our 2020 responses. From the impact of hybrid working to whether or not managers are equipped to deal with employee well-being issues, the results make for interesting reading.
It was the worst year of a generation, but let’s put a positive spin on things – 2020 was the best year for digital transformation. This article explains why.
This article shares the highlights of the most recent State of ITSM report looking at the impact of employee remote working, challenges related to the pandemic, technology adoption, and the business view of IT.
Here Sophie Danby shares a list of what she believes are currently the best ITSM blog sites including vendors, member organizations and consultancies. There’s 40 in total. Read the list here.
How can you combat the downsides of remote and hybrid work? Nancy Louisnord shares four tips for how an effective service management and knowledge management strategy can help.
Have you ever been told that your business must do something because ITIL/Agile/DevOps, etc. “says so”? If the answer is ‘yes,’ you have been exposed to the zombie experience virus… though most people don’t realize it.
We asked our readers which topic areas they and their fellow ITSM practitioners would like content-related help with in 2022, and here we share the results.
Organizations must learn to deal with the unforgiving, harsh reality of business transformation and relentless change. How on Earth, does ITIL4 make a difference?
Follow the five simple rules described in this article by Steve Morgan to help you to prevent your organization from getting caught out by the common pitfalls when it comes to effective IT governance.
Collectively we have the answers to most of the questions being asked by ITSM practitioners struggling to do the best job they can in making their organizations a success. If only we shared more – giving back to the ITSM community.
This article looks at what a number of service management authorities predict to be the most important changes, or trends, for service management professionals to understand and address in 2021 and beyond. Read it here.
How did your IT organization, group, or department fare during the global pandemic? Patrick Bolger’s research identified three distinct groups in terms of performance – where does yours fit?
This article explains some of the key attributes for creating a successful teaching model for ITSM (or for any other area for that matter).
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