14 Ways to Streamline and Improve Your Customer Support Posted by Stephen Mann on May 19, 2016 This is a high-level overview of 14 opportunities to improve your customer support, with a focus on the bigger picture of service desk improvement.
6 Ways Consumerization Is Affecting the Service Desk Posted by Stephen Mann on April 7, 2016 Have we really understood and adapted to the consumer-driven changes that will drive service delivery and IT service desk support in 2015 and beyond?
