6 Back-to-Basics Steps to a More Efficient Service Desk Posted by Elzette Wilkinson on December 20, 2016 It’s time to assess your service desk’s performance over the past year and develop an improvement strategy for 2017. Here’s six tips to get started.
Improving Service Desk Performance Through Gamification Posted by Matthew Hooper on November 30, 2016 Matt Hooper provides his advice on how to set up gamification for your service desk, along with tips on how to ensure it’s a success.
Customer Service Excellence – Now More Than Ever Posted by Roy Atkinson on November 17, 2016 Roy Atkinson discusses how the complexity of relationships between the service desk and its customers demands better communication and collaboration.
To Drive Self-Service Adoption – Think Like A Growth Hacker Posted by Vawns Murphy on November 3, 2016 By using the principles of growth hacking, you can align your self-service model as closely to the business as possible. Here we explain in more detail.
14 Ways to Streamline and Improve Your Customer Support Posted by Stephen Mann on May 19, 2016 This is a high-level overview of 14 opportunities to improve your customer support, with a focus on the bigger picture of service desk improvement.
6 Ways Consumerization Is Affecting the Service Desk Posted by Stephen Mann on April 7, 2016 Have we really understood and adapted to the consumer-driven changes that will drive service delivery and IT service desk support in 2015 and beyond?
