Is your current budgeting and funding model not meeting your organization needs? Why continue with a broken model? Learn about Agile IT budgeting here.
A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.
Why should we only outsource things that are stable and working well? What about the stuff that we’re doing badly? Shouldn’t we consider outsourcing that too?
This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.
Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.
As more organizations start to understand their need for SIAM, we explain what SIAM is, why it’s needed, and what benefits it offers your organization.
“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.
Why are organizations not translating excellence in IT management into equally good service? And can ITSM best practices, such as ITIL help remedy this?
