Remember: just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t necessarily make them a good ITSM consultant.
Two major 20-year-old security vulnerabilities in CPU architectures were announced in the form of Spectre and Meltdown. Find out what you should do if your affected here.
10 tips for ITSM software selection focused around “configuration, customization, and integrations” and “vendor relationship and (lack of) communication” needs.
Is your current budgeting and funding model not meeting your organization needs? Why continue with a broken model? Learn about Agile IT budgeting here.
A “problem,” a “problem ticket,” a “problem management process,” an “incident?” Here Matthew Burrows attempts to clear up the confusion between incidents and problems once and for all.
Why should we only outsource things that are stable and working well? What about the stuff that we’re doing badly? Shouldn’t we consider outsourcing that too?
This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.
