ITSM Futures: Understanding the 4 Levels of Technology Challenge
In this article, Stephen Mann discusses a variety of ITSM futures including ITSM tool implementations, near-term technology futures, and business disruption.
The Flawed Nature of ITSM-Tool Peer Reviews Sites
In his latest blog, Stephen Mann dives into the nature of ITSM-Tool Peer Reviews sites, and shares his thoughts on why they’re misinforming the industry.
4 Must-Have Features of Great ITSM Software
In a market flooded with ITSM software options, we outline four features (broadly speaking) to factor into your decision making process.
Good Attitudes Are Still Prevalent in ITSM
Here Ivor Macfarlane illustrates some of the “good attitudes” conversations that he had as part of a new initiative – ITSM Genie Bar. Take a look.
Buying a New ITSM Tool – the Theory vs. the Practice
Here we explain how the next time you’re looking to invest in a new ITSM tool you need to think about your selection process in a slightly different way.
Survey Results: Why Companies Change ITSM Tool
Here we outline survey results related to the continued high levels of ITSM tool churn, what reasons people give for changing tool, and what it maybe means.
ITSM News: LANDESK + HEAT = Ivanti
As ITSM tool vendors LANDESK and HEAT unite to form “Ivanti”, Stephen Mann gives his thoughts on why it was necessary and what it means for the future.
Why Do Companies Change ITSM Tool?
What was the primary driver behind you last changing your ITSM tool? Lack of flexibility? Security issues? Please share via our poll.
ITSM Vendors: Not Just for Christmas Anymore
People don’t benefit from ITSM tool vendors as much as they could. Here Stephen Mann asks ITSM Vendors to share their best ITSM tips and advice.