Enterprise Service
Management Articles

How ITSM is Moving Beyond IT to ESM and Greater Business Value

Posted by Sarah Lahav
on October 9, 2018

In this article Sarah Lahav discusses the important role that service management has to play in enabling businesses to be more progressive, and shares her thoughts on what IT organizations need to do to be successful in delivering enterprise service management and, thus, increased business value.

The Growing Role of ESM in Education

Posted by Jaime Spector
on August 7, 2018

How can enterprise service management (ESM) benefit educational institutions (schools and higher education) by making service delivery and support more efficient and effective through the leveraging of existing IT investments? Here we explore, with examples of what ESM looks like in the education sector.

The Perfect Storm Driving ESM

Posted by Stephen Mann
on May 26, 2016

Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.

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