Enterprise Service
Management Articles

ITSM Trends for 2019

The 5 Hottest ITSM Trends and Topics for 2019

Find out what ITSM professionals would like information on, and help with, in 2019 based on our recent reader poll; and get an idea of where the ITSM industry is looking, and potentially heading, in the year ahead. The results are relatively different to those of 2018!
Employee-Focused Service Management Strategy

How IT Can Lead Employee-Focused Service Management Strategy

We need to rethink the service delivery process and shift our mindsets as service providers away from that of closing tickets (submitted by end users) to instead prioritizing the needs of employees first! But how do you successfully do this? Here you’ll find five tips to get you started.
enterprise service management and ITSM

How ITSM is Moving Beyond IT to ESM and Greater Business Value

In this article Sarah Lahav discusses the important role that service management has to play in enabling businesses to be more progressive, and shares her thoughts on what IT organizations need to do to be successful in delivering enterprise service management and, thus, increased business value.
ESM in Education

The Growing Role of ESM in Education

How can enterprise service management (ESM) benefit educational institutions (schools and higher education) by making service delivery and support more efficient and effective through the leveraging of existing IT investments? Here we explore, with examples of what ESM looks like in the education sector.
GDPR and ITSM

GDPR – A Great ITSM and Enterprise Service Management Use Case

Did you know that ITSM tools are perfect places for organizations to run their GDPR processes from? Here Richard Josey explains.
Driving ESM

The Perfect Storm Driving ESM

Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.

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