Enterprise Service Management Archives

So enterprise service management is happening, but what should you do to increase your organization’s chances of success?

“Enterprise service management can, and should, be so much that replicating the IT service desk in other business functions” says Stephen Mann.

Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.

“The business benefits of enterprise service management should be articulated and sold” says Stephen Mann. Here these benefits are explained.

Enterprise Service
Management Articles