Enterprise Service Management Archives - Page 2 of 2

“Enterprise service management can, and should, be so much that replicating the IT service desk in other business functions” says Stephen Mann.

Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.

“The business benefits of enterprise service management should be articulated and sold” says Stephen Mann. Here these benefits are explained.

Enterprise Service
Management Articles