Enterprise Service
Management Articles

ESM and Greater Business Value

How ITSM is Moving Beyond IT to ESM and Greater Business Value

In this article Sarah Lahav discusses the important role that service management has to play in enabling businesses to be more progressive, and shares her thoughts on what IT organizations need to do to be successful in delivering enterprise service management and, thus, increased business value.
ESM and Education

The Growing Role of ESM in Education

How can enterprise service management (ESM) benefit educational institutions (schools and higher education) by making service delivery and support more efficient and effective through the leveraging of existing IT investments? Here we explore, with examples of what ESM looks like in the education sector.
GDPR and ITSM

GDPR – A Great ITSM and Enterprise Service Management Use Case

Did you know that ITSM tools are perfect places for organizations to run their GDPR processes from? Here Richard Josey explains.
Effective Enterprise Service Management Planning

5 Tips for Effective Enterprise Service Management Planning

So enterprise service management is happening, but what should you do to increase your organization’s chances of success?

Enterprise Service Management – Not Just About ITSM Processes

“Enterprise service management can, and should, be so much that replicating the IT service desk in other business functions” says Stephen Mann.
Enterprise Service Management

The Perfect Storm Driving Enterprise Service Management

Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
Gold robot

14 Benefits of Enterprise Service Management

“The business benefits of enterprise service management should be articulated and sold” says Stephen Mann. Here these benefits are explained.

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