Is the Automation Storm Coming to the Service Desk? Posted by Roy Atkinson on April 12, 2017 Automation isn’t at a point where you can replace your staff with a bot. However, you should be thinking about the coming day when you can.
How Artificial Intelligence Improves Customer Service Posted by Parit Patal on February 23, 2017 The self-service approach to customer service has gone too far. Can we shift the burden onto an Artificial Intelligence system instead?
5 Common IT Automation Mistakes and How to Avoid Them Posted by Elzette Wilkinson on September 13, 2016 IT automation is the cornerstone of successful ITSM. But is still considered by many as difficult to implement and costly. How can you avoid these pitfalls?
