In order to deliver the new, required level of service & support, IT departments need turn to technology to help. But which technologies can help? And how?
This article written around real-world situations, will help you to understand why and what you should do with SIAM when signing up for an outsourcing deal.
From virtual machines, to thin provisioning and security, this article looks at the top three current virtual infrastructure challenges and how to adress them.
Consumerization is driving the replication of B2C support capabilities & technologies in IT departments, making it far more than just “a good thing to do.”
Thoughts on the most interesting stats in the latest HDI report: The State of Today’s IT: Process Maturity, Business Alignment and Digital Transformation.
Often ITSM tool implementers naively expect users’ adoption to be a by-product of the tool implementation. They forget it’s about PEOPLE, not technology.
This article outlines advice for introducing ITSM to help to ensure that you prevent your company from making many of the common ITSM adoption mistakes.
