Often ITSM tool implementers naively expect users’ adoption to be a by-product of the tool implementation. They forget it’s about PEOPLE, not technology.
This article outlines advice for introducing ITSM to help to ensure that you prevent your company from making many of the common ITSM adoption mistakes.
With non-IT supporting processes, such as HR’s, there’s no need for significant differences between (the management of) them and IT’s. Here we explain why.
This is an in-depth review of the ITSM tool Hornbill Service Manager (May 2017), covering areas such as: solution functionality, pricing, and strategy.
Just as the year moves and transitions through seasons, so does your ITSM processes. Here are ITSM tips to help you in winter, spring, summer, and fall.
Does ITSM need to change in light of DevOps? Is DevOps still too Dev focused? Is this impacting return of value? Plus 7 more important questions answered.
This article looks at a number of things that need to be considered and addressed, including BRM, if we’re ever going to improve how we deliver corporate IT.
This is an in-depth review of the ITSM tool Alemba (vFire Version 9.7), covering areas such as: solution functionality, technology, pricing, and strategy.
