This blog shares some insights on how to best overcome some of the challenges in adopting ITIL – the ITSM best practice framework – and its processes.
ITIL is just one piece of the jigsaw in Slovakia, used as one part of a portfolio of IT management and ITSM frameworks. But it’s a very valuable part…
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.
Stuart Rance discusses the nine guiding principles of ITIL Practitioner and how they fit in with the DevOps way of working.
Karen Brusch discusses the issues so often missed with service design and looks at what can we do to set a good foundation on which to base it.
How do you create liberating and successful ITSM/ITIL maturity assessments, even when you’re about to undergo a digital transformation?
“Why do service management believe they have the right to control DevOps?” Asks Kevin Holland, in a some what controversial article. Read more here.
What are the key things to understand about SIAM? And should you adopt a SIAM approach yourself? Here James Finister explains more.
This article looks at a the case study of how the University of Lincoln has formally linked BRM data with incident capture and reporting.
In this blog, Paul Wilkinson discusses how to get the most out of your ITSM training from a personal, team, and business perspective.
Intelligent disobedience is a concept that can – and should – apply to any aspect of ITSM. And done well it can deliver significant benefits. See more here.
What makes ITSM and DevOps different? And how can you get them to “play nice” while acknowledging their differences? Stevie Chambers gives his view here.
IT service management has helped IT orgs change from being providers of technology to being providers of value-creating services, but we can’t stop there.
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