ITIL 4 Adoption – Where Are We Right Now?

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The ITIL 4 Foundation Edition was released a year ago. Much was written about what has changed, especially on the elements that encourage IT service management (ITSM) professionals to focus on value (if you want to know more, there’s a list of our ITIL 4 articles at the bottom of this one). However, some people still want to find out more – with ITIL 4 the most requested ITSM topic for our 2020 articles. Which is great, because so many people contributed their time and knowledge into creating ITIL 4. But how quickly will the ITSM industry move with ITIL 4 adoption (or transition)?

How quickly will the #ITSM industry move with ITIL 4 adoption (or transition)? Let's find out... #ITIL4 Click To Tweet

To help us all understand how fast things are changing, in respect of ITIL 4, we’re running a new ITSM.tools survey that will hopefully give us an answer to this question. The short five-question survey itself is linked to below – the button will take you to the SurveyMonkey website.

As always, the survey is anonymous (no personal details are requested) and with multiple-choice options to make your participation as easy as possible. So, please take the time to participate. I’d like to think that it’ll take most people a minute (at most) to complete. Your input will help us all to understand more about the current state of ITIL 4 adoption.

Can you please spare 1 minute to help with this anonymous (no personal details required) ITIL 4 adoption survey? #ITSM #ITIL4 Click To Tweet

THIS SURVEY IS NOW CLOSED. RESULTS WILL BE PUBLISHED SOON.

What the survey asks

These are the five questions being asked:

  1. What do you know about ITIL 4?
  2. What are your personal plans for ITIL 4?
  3. What are your workplace plans for ITIL 4?
  4. Do you expect organizations to realize benefits from ITIL 4?
  5. What is your ITSM role (please choose the most appropriate)?

So, it really shouldn’t take you long to pick from the answer options and to help both yourself and others to better understand the current state of ITIL 4 adoption.

What are your personal plans for ITIL 4? And what are your workplace plans for ITIL 4? Please let @ITSM_tools know. #ITSM #ITIL4 Click To Tweet

What will happen with the survey results

Once we’ve received enough responses, which usually takes a few weeks, we’ll write up the findings along with some value-adding opinions as to why the results are as they are. Plus, potentially, what our industry might need to do to change things if needed. So, please take the one minute needed to help contribute to our industry’s collective understanding.

THIS SURVEY IS NOW CLOSED. RESULTS WILL BE PUBLISHED SOON.

“Here’s one we made earlier”

If you’re still undecided about whether to help, then hopefully this Wellbeing survey example will sway you: The State of Wellbeing in ITSM – it’s Not Great. It’s a simple example of how we can collectively better understand the state of certain things within the ITSM industry.

There will, of course, likely be some bias – there usually is with surveys, here perhaps with more current ITIL users than non-ITIL-adopters responding. However, we’ve tried to avoid this as much as possible by not asking questions such as “Does your organization use ITIL?” outright.

Do you expect organizations to realize benefits from ITIL 4? Take this short survey and share your views. #ITSM #ITIL4 Click To Tweet

Hopefully, you’ve already played your part and have taken the survey. If not, there’s still time to click through to the survey on the SurveyMonkey website.

If you would like to read more about how ITIL has changed with ITIL 4, then please look at the following articles we’ve previously published:

THIS SURVEY IS NOW CLOSED. RESULTS WILL BE PUBLISHED SOON.

Marketing Manager at Socommunity

Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies.

She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.

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